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Shipping & Returns

Shipping


We ship Worldwide in most of cases but when it comes to wooden photography props, those are shipped to EU countries only due to postage costs. If you are from outside that area and you wish to purchase our products, please contuct us for a delivery quote. 
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 
We usually process all orders within 2 weeks. Those times change depending on current demand and number of orders. Our shipping costs include packaging and/or wrapping, courier handling fees, vat and insurance. We ship most of our products via 24h courier unless the description states otherwise.  

 

Returns Policy


By purchaseing our products you indicate that you agree to use the service only under these Terms and Conditions.

As most of our products are made to order, you cannot return them unless you received an incorrect or defective item, etc. There is no right to withdraw as all goods and services on our websites are made to your specification. However, if goods or services are faulty, the terms under Notice of Defects apply. You should expect to receive your refund within a week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Color appearance

It is very important for all photographers to have their monitors color calibrated. Colours might look slightly different on different monitors or devices. Please keep that in mind, as no returns will be accepted in cases when the colour showed differently on your monitor to what you've received. We have calibrated and synchronized. There will always be a slight difference due to the way computers and other devices display colours due to backlighting of lcd displays etc.

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